Cancellation Policy Hotel Am Alten Rhin

Cancellation policy at Hotel Am Alten Rhin

If you want to cancel your booking, click on the link at the end of your confirmation email and then follow the instructions on the screen.
Your reservation may include a booking fee that cannot be refunded in the event of cancellation.
If you wish to cancel your reservation, we ask that you make it as soon as possible.

Change or Cancel Booking

If you have made your booking by phone or email, please contact us by email: info@hotelaar.de

Cancellation policy for room bookings

Cancellation of a hotel room is possible free of charge up to 3 (three) days before arrival. If you cancel 2 (two) days before arrival, 80% of the booking amount will be charged. In the event of a cancellation on the day of arrival or no-show, 100% of the booking amount will be charged.

These cancellation conditions apply to bookings made via the hotel´s website, booking systems and or telephone bookings, e-mail and personal room bookings.

Cancellation conditions may differ in the case of other contracts such as offers and arrangements and in online bookings via external third-party providers such as online travel agency Booking.com, Expedie.com, etc.

Cancellation conditions for offers and arrangements

Cancellations for offers and arrangements are free of charge up to 31 (thirty-one) days before arrival. If you cancel 30 (thirty) days before arrival, 80% of the booking amount will be charged. In the event of cancellation on the day of arrival or no-show, 100% of the booking amount will be charged.

These cancellation conditions apply to bookings via the hotel´s website and or telephone bookings, e-mail and personal offers or arrangement bookings.

Cancellation conditions may differ for other contracts such as room bookings and online bookings via external third-party providers such as those using online travel agencies Booking.com, Expedia.com, etc….

Cancellation conditions for external third-party providers

The cancellation conditions for external third-party providers such as online travel agency or online travel agencies (OTA) differ from our cancellation conditions. The third-party providers (OTA) are responsible for cancellations and booking changes. If you cancel or change your booking, please contact the Third-Party Cancellation Department (OTA). We cannot make cancellations for third parties (OTA) by phone or email.